FOR MEDICAL FACILITIES

VoIP Telephony

Make phone calls via the Internet. Create a positive image of your medical facility by eliminating issues of long engagement times and difficulties getting through to your medical reception.

more flexibility

significant savings

better availability

VOIP TECHNOLOGY

What does VoIP technology offer
at a medical facility?

No engagement tone
or call queuing

Intelligent Calling
System

Redirecting calls to
a mobile phone

Full phone call
statistics

Configured voice announcements

Recording phone
calls

Interactive IVR
voice menu

Low infrastructure
maintenance costs

VOIP INTERNET TELEPHONY

In order to use VoIP Internet Telephony you don’t have to
invest in expensive equipment,
all you need is:

a computer with Internet access

 VoIP service with your operator

headphones with a microphone

VoIP Internet telephony will increase the efficiency of your medical facility by providing not only a reliable telephone system, the ability to direct traffic with the use of IVR (Interactive Voice Response) voice announcements, uploading GDPR information recordings, but also more favourable contracts ensuring affordable calls. In addition, the fast and reliable connection of facilities using VoIP technology, guarantees accessibility and secure contact with the facility.

VOIP PRICES

How much does it cost to implement
and maintain VoIP telephony?

Standard Package

Standard Package

Standard Package

One-off charges — implementation of VoIP telephony
For whom?
Total view reports on how long patients have to wait until their calls are answered. With this information, your company can pinpoint areas to improve.
Commercial clinics and primary care, Medical Centers, Aesthetic Medicine and Plastic Surgery Clinics, Dental Clinics.
Commercial and state hospitals, networks of medical facilities, large clinics, facilities with a Call Center.
Number of devices/user accounts
from 1 to 3
from 4 to 8
9 and more
Implementation of VoIP telephony
from 1105 PLN net
from 1810 PLN net
from 2985 PLN net
Cost of equipment
Cost of buying devices, headphones, etc. according to the equipment price list See price list
Fixed fees (monthly) - VoIP telephony services
Virtual telephone exchange
Queuing calls
24h/7 line without Busy Signal
Voice Menu at headquarters (IVR); e.g. NFZ/commercial services
209 PLN net
+ 25 PLN for each account
Announcements and voice messages in accordance with the GDPR
Recording calls

Panel Manager Standard Medidesk with statistics:

  • Reception of calls
  • Connection intensity heat map
  • Distribution of connection sources
  • Connection timeout
  • Average talk Times
Fixed fees (monthly) — telephone operator services
Second counting
Second counting
Cost of outgoing calls to landline phone numbers in Poland
0,05 PLN net
0,05 PLN net
0,05 PLN net
The cost of outgoing calls to mobile phone numbers in Poland
0,16 PLN net
0,16 PLN net
0,16 PLN net
Intra-network calls of the Medidesk Operator
free
free
free

VOIP EQUIPMENT

Price list of VoIP telephony equipment

Wired VoIP device
YEALINK T31P
Wireless VoIP device
YEALINK U43
Softphone Medidesk /Computer Application
YEALINK W73P
Call Center receiver
YEALINK T31P
764 (15%)
Calls received without VoIP
5059 (91%)
Calls received after VoIP implementation

MEDIDESK STATISTICS

Have a look at the effects of implementing VoIP technology at one of our client’s medical facilities

Before
765
Number of calls
received
Time period: April — May 2019
Before
5095
Number of calls
received

VOIP TECHNOLOGY

How does VoIP improve patients’ contact
with the facility?

VoIP technology transforms the analog audio phone signal into
a digital format.

The voice is automatically compressed and divided into packages.

The packages along with other information are sent via the Internet to the recipient.

On the other side of the
connection, the process
is reversed.

QUESTIONS AND ANSWERS

Price list of VoIP telephony equipment

What are the internet connection requirements for Internet telephony to function smoothly?

Medidesk monitors all phone traffic: during and outside work hours.

Does the computer have to be switched on during conversations and can I use the Internet without any problems?

Transparent reports show the number of calls answered and missed, each day.

Do we need to replace the phone devices that are already at the facility?

Thanks to Medidesk, you’ll know why an appointment has not been booked.

Do your marketing activities generate a return on investment?

At Medidesk, you can check the profitability of each source of contact.

Who can I contact if problems arise with my telephone devices?

At Medidesk, you can check the profitability of each source of contact.

GET IN TOUCH

Still in doubt if Medidesk is a solution for you?

Over 550 medical facilities are already improving their services and increase their earnings with Medidesk.

If you still wondering if Medidesk is a match for your medical facility, get in contact with our consultant or try Medidesk app absolutely for free.

OUR WEBINAR

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