WHY MEDIDESK ?

An application designed jointly with managers and facility employees.

RegistrationManagementMarketing

Medidesk is a tool that improves the medical reception’s work and brings real financial benefits to the facility. These activities are based, among others, on systematic audits of the medical reception’s work, audits of interview recordings and employee training.

Such a holistic approach to medical entities distinguishes this application from the competition.

ABOUT THE PRODUCT

Medidesk is a tool that improves the work of the medical reception
and brings real financial benefits to the facility

Medidesk is integrated with multiple communication channels, i.e. web page interactive forms, VoIP systems and other interactive service providers.

A great advantage of the Medidesk application is the flexible approach and the ability to integrate with any interactive technologies Own API solutions allow you to implement and integrate with any system and solution quite quickly.

Marketing automation
E-mail
entries
Client’s
website
Social
Media
SMS/Chat
Mail Bot
Voice Bot/
VoIP
MEDIDESK STATISTICS

What you will get from
implementing Medidesk at your facility?

Over 550
clinics

already using Medidesk app in their medical facilities on a daily basis

Over 3500
front desk operators

log into their Medidesk dashboard daily to provide best service to patients

Shape

Over 800
managers

using valuable analytics provided by Medidesk to manage the facility better

Over 15 mln
patients attended to

by teams using Medidesk app in facilities throughout Poland and more

OUR TEAM

Our crew is made up of extraordinary people characterized by timeless engagement in anything they do

Creator of Medidesk. Advisor to management boards and managerial staff in the field of effective patient acquisition and business development. Company strategist and sales guru.

Trainer with over 12 years of experience in coordinating sales projects, after-sales care and customer communication.

She teaches responsibility for the patient, taking care of facility image, quality patient service, activities helping to promote medical facility services.

He has been involved in the medical care industry for many years. For the last 3 years he worked at Gemini Polska Sp. z o.o., where he was responsible for meeting business targets and developing pharmaceutical care in more than 200 Gemini stationary pharmacies.

She has many years of experience in cooperation with medical facilities gained by building and developing their businesses. She developed and co-created the sales and marketing department in one of the largest medical portals in Poland.

Experienced professional in the area of administration with more than 6 years of practice in this field. At Medidesk, he is involved in the areas of administration and finance, taking care of the proper circulation of documents and ensuring efficient organization of work in the company.

OUR HISTORY

Explore our history and the creation of the Medidesk application

Market analysis for the introduction of a modern tool to automate all activities related to telephone patient service.
Start of research and needs analysis among potential customers
First models and prototypes of the system
First programming work
The emergence of an innovative application on the Polish market, the task of which is to facilitate the management of the work of medical receptionists and marketing activity of clinics and hospitals.
Alpha version of the application and first on-site deployments
Integration with external HIS systems
Extension of the application with new functionalities, which further improve the performance of everyday work and enable the preparation of detailed reports on the effectiveness of the work of employees of medical facilities and hospitals.
More than 100 active customers
Over 1 million patient reports handled in facilities across Poland
Version 2.0 of the application. Implementation of the Manager panel along with statistics for owners and managers 
Application implementations in subsequent customers — a period of increasing brand awareness on the market and strengthening our position in the medtech industry.
Over 4 million patient reports handled in facilities across Poland 
Organisation of the first conference dedicated to the medical industry in the field of effective management of the medical facility and launch of our own VoIP platform.
Telemedicine platform with VoIP telephony created for doctors, medical reception staff and facility managers
First edition of the Academy of Health Protection Manager Conference
Softphone software for answering and making phone calls via the app
Launch of the Educational Platform Academy of Health Protection Manager 
Development of the application and product offer with artificial intelligence solutions and the creation of the vetidesk brand of applications to automate all activities related to the treatment of patients of veterinary facilities.
Launch of our own VoIP platform
Launch of external Medidesk Call Center
Fourth edition of the Academy of Health Protection Manager conference
First implementation of MediBot for a Customer
Creation of the Vetidesk brand
First implementation of Vetidesk for a Customer 
Business stabilisation period — development of competencies in the field of operator services, as well as, reconstruction and optimisation of the Medidesk Application.
Sixth edition of the Academy of Health Protection Manager Conference 

QUESTIONS AND ANSWERS

Do you know the answers to the following questions?
With the Medidesk app, you’ll know the answers

Medidesk monitors all phone traffic both during and outside of working hours.

Transparent reports show the number of calls answered and missed, each day.

With Medidesk, you will know the reason why a particular appointment was not scheduled.

With Medidesk, you can assess the profitability of each contact source and determine the return on investment.

With Medidesk, you can check the profitability of each contact source and determine the return on investment.

With Medidesk, you can not only assess their effectiveness but also learn about the service standards of the staff.

Thanks to recorded conversations, you will not only be able to listen to them, but also verify the status of completed calls.

At Medidesk, we will calculate the cost-effectiveness of hiring a dedicated person responsible for answering the phone.

At Medidesk, we not only assist in developing them but also verify their implementation based on our tool.

Medidesk provides a range of statistics that analyze the profitability of team work and services.